After-Sales Service

After-Sales Service

Repair Service

Please contact us if you need help. We can provide you with the necessary assistance to solve your problem or plan a repair if necessary. Make sure you have the serial number handy before contacting us.

* The serial number is located under your product, on the original box or via the Segway-Ninebot app. It looks like: N2G .....

For Segway PT products request (Segway i2, x2 and Patroller), please contact:

Personal Transportation Systems Limited :

For Segway-Ninebot consumer products (KickScooters, etc.), please contact :

Phone number UK: +44 2031921421

Or fill out the contact form below.

Contact the After-Sales Service Team

Warranty Information

It is important to know that the manufacturer's warranty is valid only for products purchased in the European Union. If you wish to operate your warranty, you must contact the customer service who will guide you in the necessary steps. The warranty covers all failures but does not support case.

Spare parts

Looking to replace your tyres or brakes? You can now purchase spare parts to give a second life to your product!

Visit our online store to explore the options.

Buy spare parts